{"id":13709,"date":"2023-01-11T17:09:00","date_gmt":"2023-01-11T17:09:00","guid":{"rendered":"https:\/\/majorhousingassociation-uk.stackstaging.com\/?p=13709"},"modified":"2025-04-28T16:56:19","modified_gmt":"2025-04-28T15:56:19","slug":"complaints-and-compliments","status":"publish","type":"post","link":"https:\/\/majorhousingassociation.uk\/ua\/tenants-updates\/complaints-and-compliments\/","title":{"rendered":"Complaints and Compliments"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Your voice matters<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Major Housing Association we positively encourage and welcome your feedback so that we can continue to develop and improve our services. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/majorhousingassociation.uk\/wp-content\/uploads\/Compliments.png\" alt=\"Compliments\" class=\"wp-image-13711\" srcset=\"https:\/\/majorhousingassociation.uk\/wp-content\/uploads\/Compliments.png 1024w, https:\/\/majorhousingassociation.uk\/wp-content\/uploads\/Compliments-768x384.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">If you are resident, the easiest and most efficient way to give feedback is by emailing us at:\u202finfo@majorha.com or calling us on 020 7100 7676. If are not a resident, you can send us your feedback by completing the feedback form on our Contact page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Got a Complaint?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We know that there are times when things don\u2019t always go as well as you, or we, would like. We have a visible, open, policy for complaints, which you can view from our downloads section on this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are a resident wishing to make a complaint, please\u202femail us at:\u202f complaints@major-ha.com\u202for call us on 020 7100 7676.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also submit a formal complaint to us by writing to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Major Housing Association<br>213 Barking Road<br>Canning Town<br>London<br>E16 4HH<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/majorhousingassociation.uk\/wp-content\/uploads\/MHA-Complaint-Handling-Code-24-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Self Assessment Form<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like someone to act on your behalf in making a complaint, we will still need your written consent to discuss your complaint, and to correspond accordingly, with them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At all times, we aim to respond to complaints in a reasonable and timely manner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" style=\"color:#ea8e0d\"><a href=\"\/ua\/tenants\/help-advice\/\">Return to Help &amp; Advice<\/a><\/h2>","protected":false},"excerpt":{"rendered":"<p>Your voice matters At Major Housing Association we positively encourage and welcome your feedback so that we can continue to develop and<\/p>","protected":false},"author":15,"featured_media":13710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[101],"tags":[],"class_list":["post-13709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tenants-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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