Complaints and Compliments

Your voice matters

At Major Housing Association we positively encourage and welcome your feedback so that we can continue to develop and improve our services.

If you are resident, the easiest and most efficient way to give feedback is by emailing us at: info@majorha.com or calling us on 020 7100 7676. If are not a resident, you can send us your feedback by completing the feedback form on our Contact page.

Got a Complaint?

We know that there are times when things don’t always go as well as you, or we, would like. We have a visible, open, policy for complaints, which you can view from our downloads section on this page.

If you are a resident wishing to make a complaint, please email us at:  complaints@major-ha.com or call us on 020 7100 7676.

You can also submit a formal complaint to us by writing to:

Major Housing Association
213 Barking Road
Canning Town
London
E16 4HH

Self Assessment Form

If you would like someone to act on your behalf in making a complaint, we will still need your written consent to discuss your complaint, and to correspond accordingly, with them.

At all times, we aim to respond to complaints in a reasonable and timely manner.

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